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General

Start here if your new to iconnect360. This covers the basic information in setting up iconnect360 and simple troubleshooting for issues that you might be experiencing,

Getting Started

  • User Training: iconnect360 configuration topics
  • iconnect360 training scenarios
  • Initial setup checklist
  • Operating systems, browsers and hardware iconnect360 support
  • How do I install iconnect360?
  • How do I log in to iconnect360?
See all 7 articles

Basic Checks

  • How do I clear Silverlight cache?
  • How do I check my Internet Explorer version?
  • How do I clear my Internet Explorer cache?
  • How do I enable cookies in Internet Explorer?
  • How do I enable Javascript in Internet Explorer?
  • Checking if COM Interop is installed
See all 10 articles

Hardware

  • What are the hardware and peripheral options ?
  • How To Place a Hardware Order
  • Falco IPUtility 3.2
  • Falco controller is not detected in Falco Utility
  • How do I set up iconnect360 access controller?
  • How do I configure POS to work with iconnect360?
See all 15 articles

Technical Articles and Information

  • Microsoft Edge browser does not support Silverlight
  • Silverlight plugin is no longer supported in Chrome
  • Something Went Wrong - Error Message
  • iconnect360 System Maintenance
  • How to fix the "Certificate error" message in IE
  • Why does iconnect360 say that I'm already logged in when I'm not?
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