Glossary

[ A ]

Access Hold: Putting a customer on access hold is to restrict the customer from checking in due to a specified reason. The access hold can be overridden or removed later.

Area: An area is a physical space in your site in which a booking activity can occur. E.g. A meeting area where personal consultation for customers can be held or a studio that can be used for yoga or dance class.

Attendee: An attendee is a customer or prospect who has signed up for a booking event.

[ B ]

Booking: Bookings are time slots allocated for classes and appointments, e.g. 1-on-1 personal training or yoga class. Bookings are managed by users, conducted by staff and attended by customers or prospects.

Booking Package: A Booking Package works like a prepaid account. It consists of credits that can be used to pay for bookings.

BSB Number: A BSB (Bank/State/Branch) number is used for the purpose of abbreviating a customer’s bank information. The first two digits specify the parent financial institution, the third digit specifies the state where the branch is located and the fourth, fifth and sixth digits specify the branch. For example, 033-088 breaks down to:

03 = Westpac Banking Corporation
3 = Victoria
088 = 383 Chapel Street, Prahran

[ C ]

Campaign: A campaign is a scheduled effort to send an email out to targeted customers and/or prospects.

Cancel Membership: To cancel membership is to terminate a member’s membership before the completion of its membership term. Depending on the membership’s cancellation policy, cancellation within the minimum term may not be allowed.

Cancellation Fee: Cancellation fee may be imposed as penalty payment when a customer cancels a membership.

Cash Up: Cash up is the process to count all the money in the cash register and the amounts received by other payment methods.

Check-in Package: A Check-in Package is a multi-visit pass with check-in credits or visits for non-members to gain access to use the facilities in your club for a limited number of times within a specified period.

ClubCash: ClubCash is a stored value account for the customers in your club. Imagine a smart go card that stores your fare for public transport. When a customer cancels a booking, the customer has the option to cash out or deposit the refund into the ClubCash account.

Commission Fee: Commission Fee is a transaction charge payable to the direct debit service provider, Ezypay, each time a debit billing occurs.

[ D ]

DDR Mandate: A DDR (Direct Debit Request) mandate is a legal declaration which permits the direct debit company to make debits from a banking account specified by the customer.

[ F ]

Failed Payment: Failed payment occurs when a payment due to the organisation has been billed to the customer but the payment was unsuccessful.

Failed Payment Fee: Failed Payment Fee is a fee payable to the direct debit service provider, Ezypay, charged when previous payment failed to be debited from the member's account.

First Billing: First Billing refers to the first payment that a customer is going to make for a new membership.

Float Value: A float value is the cash amount and/or amounts from other payment methods available in the cash register (till) before the start of a new POS shift.

[ G ]

GST: The GST (Goods and Services Tax) is a tax charged on the supply of most goods and services transactions in Australia.

[ I ]

Item: An item is something that can be sold to customers through POS (Point-of-Sale).

[ J ]

Joining Fee: Joining Fee is a one-time charge by the organisation when a customer signs up for a new membership.

[ L ]

Load Fee: Load Fee or Setup Fee is a one-time service charge payable to the direct debit service provider, Ezypay, whenever a customer is added to iconnect360 for direct debit payments.

[ M ]

Customer: A customer is someone who has signed up for at least one membership or has purchased a booking.

Membership: A membership is an enrolment plan that the organisation offers to its customers.

Missed Payment: Missed payment occurs when a customer did not make payment or the debit was not billed on the scheduled agreed date due to previous failed payments.

Multi-visit Pass: A Multi-visit Pass is also known as a check-in package with check-in credits or visits for non-members to gain access to use the facilities in your club for a limited number of times within a specified period.

[ N ]

Notice Period: Notice period is the minimum time period, effective from the current date, in which the customer has to inform the organisation before a membership can be cancelled.

[ O ]

Organisation: Organisation refers to the main company in which all branches/sites/locations belong to.

[ P ]

PAR-Q: The PAR-Q (Physical Activity Readiness Questionnaire) is a self-screening tool that can be used by anyone who is planning to start an exercise program. It is often used by fitness trainers or coaches to determine the safety or possible risk of exercising for an individual based upon their answers to specific health history questions.

Payer: A payer is someone who pays for the membership or booking.  A payer is not necessarily an existing customer or prospect.

POS: POS (Point-of-Sale) refers to the moment the transaction is made.

Preferred Billing Day: Preferred Billing Day is the day the organisation would like to bill the customers.

Prospect: A prospect is someone who is a potential customer.

[ R ]

Recipient: A recipient is a targeted customer or prospect for a campaign.

Role: A role is a function associated with the user access rights (site permissions) available in iconnect360.

[ S ]

Self-pay: Self-pay means customer is paying for his/her own membership or booking signup.

Setup Fee: Setup Fee or Load Fee is a one-time service charge payable to the direct debit service provider, Ezypay, whenever a customer is added to iconnect360 for direct debit payments.

Site: An organisation may have one or more sites. A membership may be available to only one site or multiple sites within an organisation.

Staff: Staff refers to people who can be assigned to bookings.

Suspend: To suspend membership is to temporarily discontinue a member’s membership for a specific period of time. Depending on the membership’s suspension policy, a minimal fee may be charged to the customer throughout the suspension period.

[ T ]

Till: A till is a cash register or drawer for money.

Timeline: Timeline displays a list of activities or events associated to a customer, e.g. successful membership enrolment, item purchased, suspension details, check-in date and time, etc.

[ U ]

User: A user is someone who uses iconnect360.

[ W ]

Write-off: To write-off outstanding payments is to cancel a member's missed and/or failed payments due to the organisation.