The Invalid Customer Details report generates a list of customers who currently have invalid payment account details in the iconnect360 system. For example, expired credit card details, wrong bank account number, and withdrawn debit authority by the customer.
Payment details need to be updated before the customers can continue with their regular debit billings. See: How do I change a customer's payment details/method?
At the site level, select Reports from the left navigation menu.
In the Billing section of the Reports page, select Invalid Customer Details.
The generated report is based on invalid customer details as of the time it was generated. The report may consist of more than one page.
- To increase or decrease the visual size of the report, use the document size controller (at bottom right of the document).
- You may need to use the internal scroll bars to view the entire page contents.