How do I create a flexible cancellation policy?

This is a guide on how to create a cancellation policy that is flexible.

• Customers can cancel their membership anytime (whether within or outside the minimum term).
• Customers do not need to give early notice for cancellation to take effect (no notice period).
• You enter the cancellation fee (any amount, including none) upon each customers' cancellation.

Steps:

1. At the Organisation level, select Settings > Membership.
2. Select the Cancellation Policies tab.
3. Select Add Cancellation Policy.
4. Enter a Name of this cancellation policy. E.g. Flexible Cancellation.
5. Enter a brief Description.
6. For Allow cancellation within minimum term, retain the default Yes.
7. For Available options on cancellation, tick the first option: Cancellation fee entered upon cancellation.
8. For Notice period, select No.
9. Select Next.
10. Select Finish.

Apply this cancellation policy on your membership(s).

1. At the organisation level, select Memberships.
2. Select the desired membership.
3. In the General Details section, select Edit.
4. For Cancellation Policy, select this new flexible cancellation policy.
5. Select Save Changes.

CAUTION: Due to the utmost flexibility of this cancellation policy within the iconnect360 system, ensure your staff fully understands your organisation's business rules regarding customers' cancellation.