How do I change my organisation or site's email address in the system?

Emails sent to your customers from iconnect360 will display the email address that you have configured here. Your sites may have email addresses that differ from the organisation (master). You can set the emails for each site separately.

The types of emails that use the email address configured at the site level are:

• Welcome email to each new customer who signed up for a membership
• Personal email sent from the customer’s page
• Campaign email sent to customers from the site level

The only type of email that uses the email address configured at the organisation level is the campaign email sent to customers from the organisation level.

Set or change email address at the organisation level

1. At the Organisation (master) level, select Settings > Communication from the left menu.
2. Select Edit.
3. If necessary, change the Name that will be displayed on the email. This name will be reflected in the From field of the recipient's email.
4. Enter or change the Email address. When you send an email via iconnect360, this will be the address that the recipient will see coming from.
5. Select Save Changes.

Set or change email address at the site level

1. At the site level, select Settings > Communication from the left menu.
2. To change the Name and Email, select Edit for the Sender Details section.
   • Make the required changes in the Name and/or Email fields.
   • Select Save Changes.
3. To select or change the automated welcome email from your email templates, select Edit for the Automation & Notification section.
   • Select the desired email template for the Welcome Email.
   • You can select the Preview Email Template link after making your selection to view the email.
   • Select Save Changes.

Related article

• How do I create an email template?