What should I do if a BSB number shows as invalid on iconnect360?

DON'T PANIC! Smile at your customer. :-)

Summary:

Check the validity of the 6-digit BSB number against the database. If valid, send us the number to immediately add it into our system.

Here are our recommended steps. 

1. Check that the BSB number given to you contains 6 digits.
• If yes, go to the next step.
• If no, ask your customer again for the correct BSB number.
2. Check the validity of the 6-digit BSB number.

   The first two digits specify the parent financial institution, the third digit specifies the state where the branch is located and the fourth, fifth and sixth digits specify the branch.
   For example, 033-088 breaks down to:
   03 = Westpac Banking Corporation
   3 = Victoria
   088 = 393 Chapel Street, Prahran

   Here is the BSB Search website which you can use to verify the numbers: http://bsb.apca.com.au/.

• If the number is valid, go to the next step.
• If the number is not listed, then the customer may have given you an invalid BSB number or the BSB number belongs to a new branch. We recommend that you confirm the number with your customer again.
3. If you have iconnect360 opened:
• Click Save for Later if you are registering the customer for a new membership.
• Click Close if you are changing the customer's bank account details.
4. Jot down the customer's bank details.
   Tip: Go paperless. Use the Tasks feature (in the left navigation menu or customer's page) or Notes function (in the customer's page) to keep track of the details.
   
   
5. Submit a request to us stating the 6-digit BSB number so that we can add it to our system records.
   Tip: You don't have to provide us the customer's name and bank account number.

We'll add the BSB number into our system and respond to you as soon as possible.

Last updated on 26 Mar, 2015