DON'T PANIC! Smile at your customer. :-)
Here are our recommended steps.
- Check that the BSB number given to you contains 6 digits.
- If yes, go to the next step.
- If no, ask your customer again for the correct BSB number.
The first two digits specify the parent financial institution, the third digit specifies the state where the branch is located and the fourth, fifth and sixth digits specify the branch.
For example, 033-088 breaks down to:
03 = Westpac Banking Corporation
3 = Victoria
088 = 393 Chapel Street, Prahran
Here is the BSB Search website which you can use to verify the numbers: http://bsb.apca.com.au/.
- If the number is valid, go to the next step.
- If the number is not listed, then the customer may have given you an invalid BSB number or the BSB number belongs to a new branch. We recommend that you confirm the number with your customer again.
- Click Save for Later if you are registering the customer for a new membership.
- Click Close if you are changing the customer's bank account details.
Tip: Go paperless. Use the Tasks feature (in the left navigation menu or customer's page) or Notes function (in the customer's page) to keep track of the details.
Tip: You don't have to provide us the customer's name and bank account number.
We'll add the BSB number into our system and respond to you as soon as possible.
Last updated on 26 Mar, 2015