You will not be able to recover outstanding payments via direct debit...
- if a Rebill is pending (have yet to take place), or
- if there is no next payment due via direct debit.
In these situations, the only recovery option is "Pay now in till".
Note: The other recovery options will be made available if the rebill has failed as well.
If you wish to change a particular customer's Rebill date, please submit a new ticket with the following information: the customer's name and Ezypay Reference ID, and the new Rebill date. Note a rebill that is currently being processed cannot be changed.
If you wish to change your organisation's Frequency Rebill Days (select between 2 and 7 days), refer to article: How do I change the failed payment option for my organisation?