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Failed payment process for direct debit billing

The failed payment process for direct debits depends on the type of failed payment option that you (as principal) has chosen for your organisation. Only one of the following can happen.

  1. Rebill
  2. Continue billing
  3. Stop billing

For detailed information, view the failed payment process document.

Failed payments can occur anytime after the payment is made, but most failures and notification form the banks occurs within 4 days. Chargebacks from creditcard companies also form this type of notification and can happen up to 3 months from the original payment.

The rebill process

rebill.png

 

The continue billing process

 continue_billing.png

 

The stop billing process

 stop_billing.png

 

 

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User guide (Last updated on 17 Dec, 2014)

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