Delete seems so permanent, isn't it? iconnect360 does not have the feature to make customers disappear due to the following reasons:
- To prevent accidental removal of a customer from the database.
- To retain customers' information for reuse if they return in the future.
- To retain customers' records as reference.
- To avoid multiple records of the same person.
We don't have any magic tricks up our sleeves but here's our recommended action.
Cancel all memberships belonging to the customer. See step instructions
If the customer has a membership that is suspended or pending suspension, you need to resume the membership (early return from suspension) or undo the suspension before you can cancel the membership. See step instructions
Once a customer has all memberships cancelled, he or she will not be listed in the Active list of customers. You can still search for the customer in the All or Cancelled lists. If the customer chooses to return to your organisation, you can easily add a new membership to the customer. See step instructions