How do I remove a payment item from a customer's debit?

Not all payment types can be removed from a customer’s bill. For example, you can remove the joining fee but not the load/setup fee. A payment item that can be removed has a Remove button next to it.

Here are the steps.

1. In the debit's pop-up window, select the Remove button for the payment item that you wish to remove.
2. In the Confirmation pop-up window, enter the reason for the removal.

   Tip: Be as specific as possible. The reason entered will be displayed in the Comments section of the debit.
   E.g. Waived joining fee of $50.00.

3. Select OK.
4. Select Close.

Related article

• How do I remove a customer's direct debit?
• How do I reallocate a customer's customer paid fee to my organisation?
• How do I edit a payment item from a customer's debit?