Falco controller is not detected in Falco Utility

Scenario: Falco controller is not detected in Falco Utility

Please do below check

1. Please remote in to user PC and verify if there is no any security software running on the machine
2. Disable the firewall and restart the machine to connect to network again
3. Unplug the network cable of PC / controller connect directly to same switch
4. If it is completely new controller please assure the Light near LAN connector as below is blinking
5. If the controller has been working before and attached to the network, try to scan the card and check if there is any clicking noise.
6. Try to connect with any other PC to see if the controller is detected.
7. Finally, if any of above steps not resolve the issue, we can assume the controller is faulty and advise client to send to repair