Instant Answers/Customers/Failed Payments

Failed payment process for direct debit billing

Su-Lyn Yong
posted this on November 16, 2012 16:24

The failed payment process for direct debits depends on the type of failed payment option that you (as principal) has chosen for your organisation. Only one of the following can happen.

  1. Rebill
  2. Continue billing
  3. Stop billing

 

For detailed information, view the failed payment process document.

 

The rebill process

rebill.png

 

 

The continue billing process

 continue_billing.png

 

 

The stop billing process

 stop_billing.png

 

 

Related article

 

User guide

Last updated on 17 Dec, 2014